FAQ

FREQUENTLY ASKED QUESTIONS:

 

Do you build custom cases? Yes! We do take on custom builds - as we are able! Please fill out the "custom builds" request form (listed on the main menu of our website) and provide us with as much information as possible. We will then get in touch to let you know if we are able to accommodate your custom request.

 

Do you ship internationally? Yes! We recently began offering international shipping, which you can automatically calculate upon check out in our online store! Please note, however, that the shipping price we provide you with DOES NOT INCLUDE any duties and / or taxes that your country may impose. Since duties and taxes vary between countries, those charges (if any) will be between you and your customs agency and are not affiliated with Blackhole Cases.

 

How long will it take to get my case? We pride ourselves on hand-building every single case to order with care and attention to detail. Therefore, we ask for (30) business days in order to carefully hand-craft your case just for you.

 

Does the powered case I ordered come with an external power brick? Yes, it sure does! All of our powered cases include the power brick with purchase.